SALON POLICIES

Please arrive 10 minutes prior to your appointment to ensure you receive your full service. It is recommended to book your next appointment following your visit to ensure the salon can accommodate your schedule. In consideration of the salon's other clients and staff, please provide a notice of any cancellation at least 24-hours prior to the appointment.

If you can’t make your appointment, please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% the price of your scheduled appointment. No-shows will automatically incur a fee of 50% of the price of your scheduled appointment.

Merchandise may be returned within one use of the merchandise for exchange only. Products may not be returned after 14 days from purchase.

Peter Marks Salon is unable to issue refunds on salon services. If you have concerns regarding any service you have received, please notify salon management within five (5) days of your service. We require that you return to the salon so your hair can be inspected by the service provider with you. The salon will make every effort to correct any outstanding issues by scheduling a redo appointment with the designer who performed the service no later than two (2) weeks after the initial service, at no charge. If you wish to see a designer other than the designer who performed the service, you will be charged for any redo services.

Gift cards are good towards any service or product at Peter Marks Salon and are available in any denomination.


Policies are subject to change. Updated 04/16/25